Today, more than ever, your telephone system needs to be able to deliver the communication tools that help improve the efficiency and productivity of your company.
Pure IP System
LG’s iPECS is a dynamic pure IP communication system designed to deliver easy to use voice features and productivity enhancing business applications over your LAN, WAN and the Internet.
By employing IP at its core to route calls and manage communications, the iPECS delivers unsurpassed reliability and functionality whether operating as a stand alone system or integrated into your data network.
Extending the boundary of your office
The iPECS extends the communications reach of your organisation to a new playing field. By utilising the latest in voice over Internet protocol (VoIP) technology, telephone extensions can be placed at any remote location where there is a broadband Internet connection.
It provides a fully featured handset into locations such as remote offices, home offices, teleworkers and for the business traveller, a softphone on their laptop provides them with an office extension where ever they have access to a broadband connection or WiFi hotspot.
As easy to use as the traditional LG Aria PBX
The features and easy to use handsets on LG’s traditional TDM systems have made them the popular choice with over 60,000 systems sold in Australia. The design and features of these handsets have been incorporated into the iPECS making it one of the most user friendly IP PBX systems available.
Ease of use is an important requirement from an IP phone systems, but there are many other important factors to consider - such as reliability, security and quality of voice - when purchasing a phone system. The iPECS has been designed to deliver all this and more.
A world leader in electronics and with over 40 years in the telecommunications industry, it is not surprising LG understands that, unlike data, the reliability of voice communications is critical to your company.
For this reason, reliability has been a key aspect of the iPECS’s design and manufacturing. The highest level of reliability has been achieved by utilizing a solid state design with no moving parts such as hard drives which are prone to failure. LG’s ISO certified manufacturing assures the highest reliability for every component of your telephone system.
Security and Voice Quality
With the iPECS you can be confient of the security and voice quality for remote users over the Internet. Deploying security and quality of service (QOS) technologies such as IPSec (VPN & voice encryption) and DiffServ pre-tagging (IP packet prioritization) your network will remain protected behind your firewall, while remote users enjoy quality voice with the full access to the functionality of the phone system.
Web Based Remote System Management
The iPECS employs user friendly web-based administration tools that are accessible from any standard Web browser.
These IP-based tools are simple to use and enable IT staff to effectively administer and manage the iPECS either locally or from a centralized location.
The web-based administration tools support system monitoring and real-time tracing to provide a high level of resource utilisation and trouble shooting. They also provide the ability to download the latest iPECS software, which is simply installed at the click of a button.
We live in dynamic times, facing new challenges and opportunities everyday. LG is aware that being innovative and flexible is a key to the future success of any business. The iPECS’s design has been based on a modular and distributed architecture platform to not only grow as your business grows but to support new technologies and applications as they become available.
The iPECS is TAPI 3.1 and SIP ready, so it will support the latest business applications as they are made available - providing your business with the innovative cutting edge tools required to meet the challenges of the future.
|iPECS 50 A||iPECS 50 B||iPECS 100||iPECS 300|
|Max Ports (extensions and lines)||50||50||100||300|
|Max Lines (IP channels, ISDN & PSTN)||42||42||42||200|
|Built in Trunk||4 CO||2BRI + 2BRI*||-||-|
|Max Extensions (IP & Analogue)||50||50||70||300|
|Built in SLT||2||2||-||-|
|System Speed Dials||800||800||800||3000|
|Built in Voicemail channels||6||6||6||10|
|Built i VoIP channels||4||4||6||6|
|Signalling||LG iPECS protocol, H.323 v4, SIP, RTP/RTCP, STUN, 802.11b|
|IP Security and QoS||DES/3DES/AES, IPSec, 802.3a/f (PoE), 802.1p/Q, IP TOS, Diffserv Pre-tagging|
|Voice and Video Codec||G.711, G.723.1, G.729a, H.263|
|Application protocol||HTTP, FTP, TFTP, DHCP, PPPoE, TAPI 3.1|
*License code required for channel activation
Moves, Adds and Changes Made Easy
The unique modular distributed architecture of the iPECS has been designed to make moves, adds and changes a breeze. Installation of additional gateway modules or IP handsets is just a matter of ‘plug and play’. Once the MAC address of the equipment has been registered with the IPECS (for security purposes), modules and IP handsets can be connected to the LAN or at remote locations and they will register with the IPECS automatically. And staff moving desks simply connect their IP handset to any LAN port and their extension is up and running.
Distributed networking is the way of the future. The iPECS distributed architecture places the appropriate system components and intelligence where the communication is happening – at the distributed locations.
The iPECS is not limited to networking or distributing its extensions on the company WAN, it can extend its modules and IP extensions to where ever there is a broadband service. They can be located in the homes of call centre agents providing them with transparent extensions to the iPECS system. Extension are not tied down to fixed locations. Business travellers can register their WiFi handset or SoftPhone anywhere they have
broadband access or a WiFi hot spot.
Remote Service Gateway Module [RSGM]
The RSGM provides transparent access to extensions on the iPECS and supports a locally connected telephone line. This unique device provides telephone access for the remote office via the local telephone line if the ADSL service was to fail. In addition it has an analogue extension for a fax machine and it supports its own local background music and music on hold to minimize bandwidth utilisation.
The intelligence of the RSGM ensures no calls go unanswered. If the remote office is unattended, calls dialed to its local line number will be forwarded by the RSGM to the iPECS where the receptionist can answer the call.
Easy to Use, Rich in Features
The intelligence, power and user friendliness of the iPECS gives you the ability to ensure your staff have the features they need to communicate effectively and callers get the level of service you want them to receive.
The iPECS offers the rich feature set developed on the traditional TDM phone systems and more. With basic features such as one touch transfer to more advanced features such as call screening as messages are being left on the built-in voice messaging service, the iPECS provides you with the tools to make work a little easier.
Networking - Seamless Connectivity
The iPECS powerful Networking Solution connects multiple office locations in to a single unified telephone network providing a low total cost of ownership and high return on investment on your data and telephony network.
One Voice and Data Network
Utilizing VoIP, the iPECS delivers high-quality voice services over the LAN, WAN and Internet, eliminating the expense of building and supporting separate telephone and data networks. By using a single infrastructure and routing call to other sites over the data network, call cost between office sites and calls automatically re-routed over the WAN to interstate destinations are greatly reduced.
Unified Numbering Plan
In addition, a unified telephone network brings together staff at dispersed office sites, teleworkers and even mobile workers to achieve significant productivity gains. A unified numbering plan for multiple sites provides users access to all iPECS resources and other users just as if they were at a single office site.
More Ways of Connecting People
When trying to contact a staff member, users can monitor networked busy-lamp-fields. They can then see when the desired extension is free and thus eliminate telephone tag. At smaller branch offices which are sometimes unattended, the Centralized Attendant Service (CAS) automatically forwards calls to central answering points so no calls go unattended.
Centralised Voice Mail
A single centralised voice mail (CVM) system reduces the duplication of expensive equipment across office sites. It also provides such services as voice mail to remote sites or teleworkers who, for practical and financial reasons, would normally not have access to such services.
Features Available Across the Network
iPECS Networking effectively links all the iPECS and Aria IP-enabled phone systems together as one communication system, supporting the user-friendly features that make the iPECS so easy to use.
Inter-office features such as one touch call transfer, calling line identification for transferred calls, camp-on and call back options, and LG’s unique network busy-lamp-fields, which can display call status of any extension on the network, are all supported-making communication with other office sites easier and more efficient.
Not all features are available on all systems. Some features may require optional hardware or software.